Frequently asked questions.

Nexa Tensor provides BMS integration, energy management, utility management and billing, smart metering, IoT gateways, sensors, controllers, dashboards, analytics and lifecycle support.

Typical sectors include residential towers, commercial buildings, malls, communities, hotels, facility-management portfolios, healthcare, education, industrial sites and utility operators.

The primary market focus includes Saudi Arabia, the UAE and the wider GCC, with additional partnership and project support for Australia and the United Kingdom.

The catalogue includes edge gateways, M-Bus data loggers, LoRaWAN gateways, electricity, water, gas and BTU meters, parking and environmental sensors, controllers, remote I/O and software platforms.

Yes, subject to engineering and compatibility review. Supported interfaces may include BACnet, Modbus, M-Bus, pulse, LoRaWAN, MQTT, cellular and APIs.

Environmental rating depends on the selected product. Enclosure, temperature, ingress protection, power and mounting requirements should be confirmed during selection.

Yes. The utility platform is designed for multi-utility operations with meter-specific validation, tariff and billing workflows.

Yes. BTU or heat-meter readings can be used for chilled-water billing when the meter data, unit mapping and tariff logic are correctly configured.

Branding, invoice format, email, SMS and WhatsApp workflows can be configured according to the project scope and connected services.

Depending on meter type and site conditions, architectures may use M-Bus, Modbus, pulse, LoRaWAN, NB-IoT, 4G/5G or other approved interfaces.

Edge gateways can be configured with local buffering and store-and-forward so readings can be retained and published when connectivity returns.

Services can include meter selection, supply, addressing, communication setup, mapping, testing, commissioning and platform integration.

Yes. Existing systems can be integrated through available BACnet, Modbus, M-Bus, MQTT, database or API interfaces after technical review.

Yes. BACnet IP/MSTP and Modbus TCP/RTU are common integration protocols within Nexa Tensor projects.

Yes. Data exports, APIs and Power BI integration can be provided according to the reporting architecture.

Yes. Solutions can be designed for on-premise, cloud or hybrid deployment depending on cybersecurity, data-sovereignty and operational requirements.

Yes. Commissioning can include user training, system documentation, point and meter mapping, configuration records and operational handover.

AMC can cover gateways, meter communications, BMS or software integration, backups, data freshness, troubleshooting, preventive checks and service reporting.